Okay, I am not going to start this blog post the exact way the other four have started. I mean consistency is very good but in all fairness to my thousands of dedicated subscribers let’s mix it up here at the start. Curious on the start of the other four blog posts? Check them out at https://tdvoiceovers.com/blog
So here we go. As you may or may not know my side hustle to my voiceover is working retail. My blog Retail, me? Why not. was started because there are so many great behind the scenes retail stories to share.
I’ve worked in every department, except for shoes, and even then I’ve waded through a sea of empty boxes, mismatched shoes, and those tiny, stinky, nylon footies in an effort to help a wandering customer find what they needed when the regular shoe associate is busy. The best part of my job is being able to move around from department to department – from the floor to the cash register, to picking out online orders, and also customer service.
Today, we’re going to chat about customer service and what an amazing job I do at keeping my filter on when someone comes up to the counter to return a vacuum.
“Hello, my name is Theresa how can I help you? Is this a return? Is anything wrong with it? Do you have the receipt? Did you purchase it with your charge?” Simple questions and this is what I get back…
“Yes, it’s a return. There is something wrong with it – it doesn’t work anymore. I don’t have the receipt?”
“When did you purchase it?”
“I bought it a couple of years ago.”
The vacuum was so old and dirty. There might have been an actual dead animal inside the bag. It was filthy, stinky and fur/hair was clinging to it everywhere. I looked up the model and we sold it over 8 years ago.
Now here is what I wanted to say… Well, of course, you don’t have the receipt because it’s probably disintegrated by now. And, it’s over 8 years old so that has something to do with it not working anymore. Really, buddy? But, since you have the big Kahunas to actually return it at this point – you’ll probably get a merchandise credit.
But instead, in my most professional retail worker voice, I say… well I’ll need to call a manager (H2) over for approval but you should be able to get a merchandise credit. Give me a second.
And he does. He gets a merchandise credit. Now I’m not saying what retail store I work for but they are beyond customer friendly and in all fairness to the guy with the big Kahunas who returned his ridiculously old vacuum – in the end, he did go back to the home department and purchase a new one. A portion of it was with his merchandise credit. Now that’s positive, right?
Let’s finish with a question here. Who out there hasn’t been bold or taken the risk and returned something you really have no right to return? I would love to hear about it and if you enjoyed today’s post please leave a comment.
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Theresa Dodge Multi-Tasker Extraordinaire